Refund Policy

1. 7-day refund on every charge

Within 7 days of any Pro charge, the first one or a renewal, email support@solvir.net and ask for a refund. You don't need to give a reason. We refund that charge in full.

2. How to ask

• Send the email from the address on your account.
• We reply within 2 business days and start the refund through Waffo.

3. What happens next

Pro ends when the refund is processed and the subscription doesn't renew. Your saved boxes and products stay in your account. The money usually reaches your card within 5 to 10 business days, depending on your bank.

4. After 7 days

Charges older than 7 days are not refundable, unless the law requires it or the service didn't work because of a fault on our side. You can still cancel so the next renewal doesn't happen.

5. Chargebacks

Please email us before disputing a charge with your bank. We can usually sort it out within a day.

6. Who issues the refund

Waffo is our Merchant of Record and issues the refund. Your card statement may show Waffo's name instead of Solvir Box.